You can still win even when competition is high

This is the New Money Talks Newsletter, the newsletter packed with entrepreneurs' personal stories, financial tips, and more!

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Ecommerce is a tough business.

You have to compete with hundreds of rivals, who offer similar products and services, and who fight for the SAME customers.

You have to constantly innovate, optimize, and market your business, to stay ahead of the game.

It can be VERY overwhelming, exhausting, and discouraging.

You might think that it is impossible to win in such a competitive environment.

And that IS NOT TRUE.

You can outcompete others… and the only way to do that is to be UNIQUE.

You MUST have something others DON’T.

That’s exactly what Chowbus did…

Chowbus is the leading online food delivery platform that specializes in Asian cuisine.

They have grown from 0 to over $100 million in annual revenue in JUST 5 YEARS.

They have revolutionized the food delivery industry with their innovative product and services and delighted MILLIONS of customers across the US and Canada with their authentic and diverse food options.

And they have done it all with the help of a powerful tool.

But before I reveal that tool, let me tell you their AMAZING story.

Chowbus was founded in 2016 by Linxin Wen and Suyu Zhang, two friends who shared a passion for food and technology.

They noticed that the traditional food delivery industry was outdated, expensive, and unreliable.

The team wanted to create a better way for people to order and enjoy Asian food, without the hassle of browsing through hundreds of restaurants, paying high fees, or compromising on quality.

The team came up with a UNIQUE idea that changed the game of food delivery.

An idea that NO ONE else had thought of before. An idea that gave them an edge over their competitors and made them stand out from the crowd.

They came up with the idea of bundling, which allows customers to order from multiple restaurants in one delivery.

This was a really SMART move if you ask us…

This way, customers can enjoy a variety of dishes, cuisines, and flavors, and save on delivery fees. The food is also sourced directly from the best local restaurants, ensuring freshness and quality.

Chowbus quickly gained popularity among customers who loved the convenience, affordability, and taste of their food.

Because they were UNIQUE…

They had something other food delivery businesses didn’t have.

The team also expanded their product range to include grocery, catering, and subscription services.

They leveraged social media, email marketing, and word-of-mouth to spread the word and build a loyal fan base.

However, there were also some bumps along the way…

The food delivery market is HIGHLY competitive, with many established players and new entrants. It is also dynamic, with changing customer preferences and expectations.

And Chowbus had to find ways to differentiate themselves from the crowd and to adapt to the market trends.

One of the ways they did that was by constantly experimenting with new features, menus, and partnerships to offer the best and most diverse selection of food.

Chowbus also invested in technology and logistics to optimize their delivery speed and accuracy.

They partnered with hundreds of restaurants across the US and Canada to ensure fast and reliable delivery.

This team also launched in new markets, such as New York, Los Angeles, and Toronto.

Another way they did that was by creating a personalized and delightful customer experience.

They understood that ordering and enjoying food is not just a transaction, but an emotional experience.

They wanted to make every customer feel SPECIAL and VALUED and to build lasting relationships with them.

And did it all with the help of their powerful tool.

Their powerful tool is Zipchat, the AI-powered live chat platform that helps ecommerce businesses increase their sales and customer satisfaction.

Zipchat uses natural language processing and machine learning to understand customer queries and provide relevant and helpful responses.

It also integrates with ecommerce platforms, such as Shopify, WooCommerce, and Magento, to enable seamless transactions and conversions.

Chowbus started using Zipchat in 2023, and they saw IMMEDIATE results.

They were able to engage more customers on their website, answer their questions faster and more accurately, and increase their conversion rate and average order value.

They also received WAY MORE positive feedback and reviews from their customers, who appreciated the friendly and personalized service.

Some of the features that Chowbus loved about Zipchat are:

• Smart Recommendations: Zipchat recommends the best food and offers based on the customer’s preferences, budget, and location.
  
  For example, if a customer is looking for a spicy dish, Zipchat will show them the most suitable and popular options, such as Sichuan hot pot, Korean fried chicken, or Thai curry.
  

• Order Tracking: Zipchat allows customers to track their orders in real-time, and provides updates on the delivery status and estimated arrival time.
  
  For example, if a customer wants to know when their food will arrive, Zipchat will tell them the exact date and time, and even send them a photo of the food before it is dispatched.
  

• Feedback and Reviews: Zipchat collects feedback and reviews from customers after they receive their orders, and displays them on the website and social media.
  
  This helps Chowbus to improve their product and service and to showcase their customer satisfaction and loyalty.

Zipchat has been a GAME CHANGER for Chowbus, and they are not the only ones.

Zipchat has helped THOUSANDS of ecommerce businesses around the world boost their sales and customer satisfaction.

Zipchat is not just a chatbot, it’s a chat buddy. It understands your customers’ needs and wants and provides them with the best solutions and offers. It also integrates with your ecommerce platform and enables smooth transactions and conversions.

Zipchat is like having a personal assistant, a salesperson, and a friend all in one.

It will make your life easier, your business better, and your customers happier. 

Click here to visit their website and sign up for a free trial.

You can also watch a demo video here and see how Zipchat works in action.

As a wise man once said, “The journey of a thousand miles begins with a single step.” - Lao Tzu.

So why not take that step today and join Zipchat?

You have nothing to lose and EVERYTHING to gain.

If you read today’s newsletter and enjoyed it even half as much as we enjoyed preparing it for you, we’d love for you to reply to it and give your feedback so we can keep improving them over time.

See you next week:)